Customer Service

Start your return from My Orders or our Returns page within 7 days of delivery. We'll email a prepaid label, and please send your return within 2 days of receiving it. Returns must be in transit promptly, as items must reach our returns facility within our returns window. Returns received outside this window may be rejected or subject to additional charges. A return processing fee of $25 is deducted from your refund. Items must be unworn and unwashed, with all tags, boxes, dust bags and documents included.

Contact Customer Care with a photo. The return is free, and we'll refund, repair or replace the item under the Australian Consumer Law (or your local consumer law).

Refunds are issued to your original payment method within 10 business days of your return reaching the brand's warehouse and being inspected. Your bank may take a few more days to show it. Shipping is complimentary, so there's no delivery charge to refund. Duties and taxes on DDU orders are paid to the courier and can't be refunded by DOTSHOP.

These items can't be returned for a change of mind: items marked Final Sale on the product page (including vintage items and fine jewellery), made-to-order, custom or personalised pieces, beauty and fragrance, and gift cards. Underwear, swimwear and earrings can be returned only if the hygiene seal is intact. Sale items cannot be refunded. None of this affects your rights if an item is faulty, not as described or not fit for purpose.

We don't offer exchanges yet. Return the original for a refund and place a new order for the size you need.