Customer Service

Thank you for shopping with DOTSHOP. We hope that you're pleased with your order.

If you change your mind, you can request a return within 7 days of your delivery date. Change-of-mind returns are accepted at a cost of $15. If an item arrives faulty, damaged, or not as described, your return is free and we will cover the return shipping.

To make sure your return arrives back in time, please note:

• Requesting your return: Start your return within 7 days of delivery using the link below. Once approved, we’ll email you a prepaid return label. Returns must be sent back using the label we provide — this ensures your item reaches the correct returns facility via the approved carrier. Returns sent by any other method may not be accepted.
• Sending it back: Please ship your return within 2 days of receiving your approved return label. Returns must be in transit promptly, as items must reach our returns facility within our returns window. Returns received outside this window may be rejected or subject to additional charges.
• Condition: Items must be returned in their original condition — unworn, unwashed, and with all tags attached. Please include all item boxes, dust bags, and original documentation, labels, and accessories. We reserve the right to reduce or decline a refund for items returned damaged, incomplete, or not in original condition.
• Refunds: Refunds are processed within 10 business days of your return being received and inspected at our returns facility, and are issued to your original payment method. The original shipping cost, and any duties or taxes paid on your original order, are non-refundable. If you’ve received a Refund Confirmation email but have not been refunded, please contact your bank; if your bank cannot locate your refund, please contact Customer Care.